FAQ
Quickly find answers to the most frequently asked questions about your account, your orders, payment, delivery and returns.
FAQ
Frequently Asked Questions
Where can I find the official 24 Hours of Le Mans stores?
Find the addresses, opening hours, and contact details of our stores on the dedicated page.
See our official storesHow to choose the right size?
Consult the measurement charts corresponding to the brand, collection, and type of clothing you wish to order.
Consult the size guideHow to check if a product is official?
Official products may have various authentication elements, such as an official marking or a certification hologram. If in doubt, contact our customer service.
Who should I contact for a partnership or B2B order request?
Companies, works councils, agencies, and resellers can submit their project from our dedicated page.
Access the business and reseller areaDo you offer a loyalty program?
No loyalty program is currently offered.
CUSTOMER AREA
My Account
How to create a customer account?
Click on the account icon at the top of the store, then follow the steps to create your customer area.
How to benefit from the advantages reserved for ACO members?
Use the email address associated with your ACO membership when creating your account. Eligible benefits will be displayed once your account is recognized.
How to reset my password?
From the login page, click on "Forgot password?" then follow the instructions received by email.
What to do if my discount code doesn't work?
Check its validity date, any minimum amount, the products concerned, and the accumulation conditions. If the problem persists, contact our customer service.
How to save my favorite products?
Click on the heart icon on the product page. You can then find the saved products in your wish list.
PURCHASES
My Order
How do I know if my order has been registered?
A confirmation email is sent to you after your order has been validated. Remember to check your spam folder. You can also consult your orders from your account.
Can I modify or cancel my order?
A validated order generally cannot be modified. In case of an address error, quickly contact our customer service before shipment.
Where can I find my order number?
It is in your confirmation email as well as in your order history from your customer account.
What happens when an item is on pre-order?
The item is reserved and shipped as soon as it becomes available. The estimated date is indicated on the product page.
I can't place an order, what should I do?
Clear your browser's cache and cookies, then try from another browser or device. If the problem persists, contact our customer service.
I received a damaged or incorrect product, what should I do?
Contact our customer service, indicating your order number and attaching photographs of the product and the package.
PAYMENT
My Payment
What payment methods are accepted?
Find all the proposed payment methods and their conditions of use on our dedicated page.
Consult payment methodsHow to use a gift card?
Enter the gift card code in the field provided at the time of payment.
How to use a credit note or a promotional code?
Enter the code received in the "Promo Code" field of your cart before finalizing the order.
My payment is refused, what should I do?
Check your bank information and your payment limit. You can also try another payment method or contact your bank.
SHIPPING
My Delivery
How do I know if my order has been shipped?
A shipping email is sent to you when your package leaves our warehouse. It generally contains your tracking link.
How to track my order?
Use the link received by email or consult your order from your customer area.
My delivery is delayed, what should I do?
First, consult the information provided by the carrier. If the tracking remains blocked for several days, contact our customer service.
The tracking indicates "delivered", but I haven't received anything. What should I do?
Check with your household, your caretaker, and the indicated delivery point. If the package remains untraceable, contact us.
Where do you deliver?
Delivery zones, methods, times, and costs are presented on our Delivery page.
Consult delivery informationMy package is marked "Return to Sender". What does this status mean?
This means that the package could not be delivered and is returning to our warehouse. Contact our customer service to find out about available solutions.
AFTER-SALES
Returns and Refunds
How do I make a return request?
Make your request from your customer account and wait for its validation before shipping your package.
Consult return conditionsWhat is the deadline for returning an item?
You have 30 days from the receipt of your order.
In what condition should I return my product?
The item must be new, unworn, unwashed, undamaged, and returned with its original tags, accessories, and packaging.
How long does it take to receive my refund?
The refund is made after receipt and inspection of the package, according to the deadlines specified in our return conditions.
How will I be refunded?
The refund is generally made to the payment method used during the order.
Can I exchange an item?
Online exchanges are not offered. You can return the eligible item for a refund, then place a new order.
Can I return an online purchase to an official store?
A return to the store may be possible depending on the conditions and available stock. Consult the Returns page for exact details.
NEED HELP?
Didn't find your answer?
Our customer service is at your disposal to assist you.
