Multiple delivery methods
To your home, to a relay point, or express delivery.
Delivery & Shipping
International delivery
Shipping to many destinations worldwide.
Order tracking
Track the delivery of your package after it has been shipped.
Shipping from France
Orders are prepared from Monday to Friday.
YOUR ORDER
How does delivery work?
Order confirmed
After your payment is validated, you will receive a summary email of your order.
Preparation
Your order is prepared in our warehouse from Monday to Friday, excluding public holidays.
Shipping
As soon as your package leaves, an email containing tracking information will be sent to you.
Delivery
Your order is delivered according to the carrier, delivery method, and destination selected.
OUR SOLUTIONS
Available delivery methods
Relay point and locker
Have your order delivered to a relay point or locker available near you.
Depending on the destination and available options.
Home delivery
Receive your order directly at the address of your choice, with or without signature depending on the option selected.
Variable delivery times depending on the country and carrier.
Express delivery
Choose fast delivery when this option is offered for your destination.
Option available depending on the delivery address.
International delivery
We deliver to many countries in Europe and the rest of the world.
Taxes or customs duties may apply.
Bulky items
Heavy or bulky orders can be shipped with a specialized carrier.
A specific rate may be applied.
Costs calculated at checkout
Delivery costs depend on the destination, the weight of the order, and the selected carrier.
The exact amount is displayed before payment validation.
DELIVERY OUTSIDE THE EUROPEAN UNION
Taxes and customs duties
For deliveries to countries outside the European Union, taxes, customs duties, or import fees may be requested upon delivery.
These charges are determined by the authorities of the destination country and are the responsibility of the recipient. They are not included in the amount paid on our store.
FREQUENTLY ASKED QUESTIONS
All about your delivery
What are the delivery times?
Delivery times depend on the delivery method, the carrier, and the destination country. Estimated delivery times are indicated during the checkout process.
How can I find out the delivery costs?
Costs are automatically calculated based on your address, the weight of your order, and the selected carrier. The exact amount is displayed before payment.
How to track my order?
As soon as your package is shipped, you will receive an email containing your tracking number or link. You can also check the status of your order from your customer account.
Can I change my delivery address?
Contact our customer service quickly after your order. A modification is no longer guaranteed if preparation or shipping has already begun.
What if my package is delayed?
First, check the tracking information provided by the carrier. If no update appears for several days, contact our customer service with your order number.
What if my package is marked as delivered but cannot be found?
Check with your household, building manager, or the indicated delivery point. If the package remains untraceable, contact our customer service so that an investigation can be carried out.
Can customs fees be applied?
Yes. For destinations outside the European Union, taxes or import duties may be charged by the authorities or the carrier of the destination country.
NEED HELP?
A question about your delivery?
Our customer service is available to assist you with tracking your order.
