Privacy Policy

The data controller is:

Automobile Club de l’Ouest, Association loi de 1901
SIREN 775 652 316,
Circuit des 24 Heures
72019 Le Mans Cedex 2If you have any questions regarding the use of your data or wish to share your comments, suggestions, or concerns, you can contact our Data Protection Officer at the following address: dpo@lemans.org

The Automobile Club de l'Ouest collects only necessary and relevant information and receives it from you, via its Sites, Apps, and services used within the Le Mans 24 Hours circuit, in its regional agencies and official stores. In some cases, you directly provide us with personal information, particularly when you create an account, make a purchase, subscribe to our newsletters, or participate in a competition. Among the information you provide us with:

• Data allowing us to identify you (name, first names, date of birth)
• Contact data (postal and email address, phone number)
• Data related to operations carried out from our Sites and Apps (products and tickets purchased, subscription type, purchase history)
• Payment data (bank details) and information relating to the transaction made
• Reviews and comments posted on our Sites and Apps
• Data related to events (arrival time, access gate, captured images).In other cases, we collect data using cookies to better understand how you use our Sites and Apps. Among the personal data we automatically and directly collect from you when you use our services:
• IP address and device identifiers
• Technical data relating to the browser or device (name, operating system of your device, preferred language)
• Authentication data (connection and usage logs, IP address, unique identifier)
• Navigation data (Sites or Apps visited, last pages viewed, clicked ads, searched products, visit duration, products placed in your cart, etc.).

We encourage parents to educate their children about protecting their privacy and how they communicate online.Furthermore, we comply with relevant legal provisions and do not allow children under 16 to register on our Sites and Apps. Therefore, we will seek the consent of their legal representatives when creating an account via the Sites or Apps or for their participation in promotional activities organized by the Automobile Club de l'Ouest (including competitions).

The Automobile Club de l'Ouest uses your personal data to:

• provide you with the products and services requested - process and monitor your order, including product delivery - communicate with you about your purchase and the event you are attending - answer your questions, resolve your issues, obtain your feedback - register your participation in a contest, prediction, or survey - manage the payment for your purchases.We also process data for purposes other than the strict execution of the contract, subject to first ensuring a legitimate interest in performing such processing. The purposes for which we may process your data are:
• organize direct marketing operations and commercial animation - carry out studies and statistics to improve your experience - analyze the use of products and services to improve our offers - identify and correct bugs that may occur on our Sites and Apps to ensure their proper functioning - protect you against any fraudulent or malicious transactions - guarantee the exercise of your rights regarding your personal data.We also process your data, within the limits and in compliance with the provisions of Article L. 332-1 of the French Sports Code, for the purpose of ensuring the security of sporting events by refusing or, if applicable, canceling the issuance of access tickets to these events or access to individuals who have violated or are violating the provisions of the general terms and conditions of sale or the internal regulations relating to the security of these events.If you consent, we will send you our marketing communications and information about products, services, and events organized by the Automobile Club de l'Ouest and its partners.

The Automobile Club de l'Ouest may transfer your personal data to:

• service providers insofar as they are involved in the provision of a product or service (e.g., postal and delivery services);
• payment service providers handling payment operations and appropriate controls;
• third parties providing us with IT services, such as platform providers, hosting services, technical support for our software and applications that may contain your data, data analysis, email distribution;
• service providers associated with the organization of events by the Automobile Club de l'Ouest, including those responsible for access and security within the Circuit des 24 Heures du Mans;
• administrative, judicial, and supervisory authorities, when such disclosure is required by law.However, no data concerning you will be transferred to partners for marketing or commercial prospecting purposes without your consent.The Automobile Club de l'Ouest also ensures that its partners and service providers involved in the provision of services comply with the principles of current regulations.

Your personal data will be retained for as long as necessary to fulfill the purposes set out in this Policy, within the limits of legal deadlines.We retain your personal data as long as your last login to your account was less than three (3) years ago.When you purchase products or services (ticketing, shop, etc.) from the Automobile Club de l'Ouest or participate in an event we organize, we may, however, retain your personal data for a longer period to comply with our legal obligations and applicable limitation periods.

Your data may be processed outside the European Union. In this case, we take the necessary measures with our service providers to guarantee an adequate level of data protection in full compliance with current regulations.If the concerned service providers do not adhere to the Privacy Shield agreement for transfers to the United States of America, or are not located in a country deemed to offer adequate protection, they will have previously signed the European Commission's "standard contractual clauses" or will be subject to binding internal rules approved by the supervisory authorities for personal data protection.

To protect your data, we implement appropriate organizational and technical measures. In general, we strive to protect personal data by taking into account the sensitivity of the information concerned and the potential risks induced by the processing and its implementation. We implement all useful means to guarantee the confidentiality, integrity, availability, and resilience of your data. We also ensure that your data is stored in information systems offering an appropriate level of security, with protected, restricted, and recorded access.We enter into strict confidentiality agreements with all individuals involved in data processing on our behalf. We also ensure that all staff members and all individuals involved in data processing comply with all data protection rules and undertake to keep the processed data confidential.If you believe that your personal data is being used inappropriately by third parties, please inform us immediately by email at dpo@lemans.org

In compliance with regulations, you have the following rights:

• Right of access – allowing you to obtain information concerning the processing of your personal data and a copy thereof;
• Right to rectification – allowing you, if your personal data is inaccurate, to demand that it be amended accordingly. If you have an account, it is simple to modify your data via the website "account.lemans.org."
• Right to erasure/right to be forgotten – allowing you to obtain the erasure or deletion of your personal data;
• Right to restriction of processing – allowing you to request the restriction of processing we carry out on your data;
• Right to data portability – allowing you to obtain an electronic copy or the transfer of your data from our database to another.You may also send us your instructions for the retention, erasure, or communication of your data in the event of death and designate the person responsible for it.These rights are not absolute rights but are exercised under the conditions and within the limits set by regulations.If you have consented to receive commercial solicitations by electronic means or to receive our newsletters, you can unsubscribe by simply clicking on the unsubscribe link contained in any email or communication we send you.You also have the right to disable cookies. Internet browser settings are generally set by default to accept cookies, but you can easily change them by going to your browser settings. Your browser's help function will show you how to proceed.If you are the legal representative of a child under 16 and believe that your child has provided us with information without your consent, you can contact us at the contact address below so that we can delete this information and close their account if applicable.

You can contact our Data Protection Officer at any time or exercise your rights by clicking on this link: dpo@lemans.org or at the following address: Automobile Club de l’Ouest, Circuit des 24 Heures, 72019 Le Mans Cedex 2.Your request must be accompanied by a photocopy of proof of identity (national identity card or passport, residence permit, temporary residence permit, or circulation booklet issued by the French State or European Union identity card). A response will be sent to you by the relevant department within one month of receipt of your request.If you wish, and in accordance with regulations, you can lodge a complaint with the CNIL (French Data Protection Authority) using the methods indicated on its website (www.cnil.fr).

Regulations and practices evolve over time. Therefore, we reserve the right to make modifications to the Personal Data Protection Policy at any time to adapt it to these changes.In this context, the Personal Data Protection Policy will be published on our Sites and Apps as soon as it is modified so that you can directly consult it.