30-day returns
You have 30 days to return your package to us.
Returns within 30 days
Looking to return an item? Find the conditions, steps to follow, and applicable terms based on your country. Exchanges are not offered for online returns: you can request a refund or a credit.
Free returns in France and the EU
A return label is sent after the request is validated.
Refund or credit
Choose the option that suits you when making your request.
Items in perfect condition
Products must be in resalable condition.
RETURN PROCEDURE
How to return an item?
Access the portal
Go to this page to make a return request.
Select items
Enter the order number and email used for the order, select the item(s) to return, then fill out the form.
Wait for validation
After validation by our customer service, your return label will be sent to you by email. Please check your spam folder.
Prepare and ship the package
Place the delivery note in the package or write your order number on a sheet, then drop off your return.
CONDITIONS
Conditions to be met
Product condition
The item must be returned in perfect resalable condition, unworn, unwashed, unused, or undamaged.
Packaging and accessories
The product must be properly protected in its original packaging and accompanied by its accessories, manuals, and documentation.
Return identification
Leave the delivery note in the package or attach a sheet clearly indicating your order number.
Return period
Once your request is validated, you have 30 days to return the package to us.
Refund
You can request a refund for returned items, provided that the return conditions are met.
Credit
You can choose a credit valid for one year, usable only online.
RETURN FEES
Terms by country
Returns covered
Returns are free for orders returned from France and European Union countries.
The label is not sent automatically: it will be sent to you after your request is validated by customer service.
Return at customer's expense
Return shipping costs, formalities, and any customs fees remain the responsibility of the customer.
We recommend choosing a carrier that offers traceable tracking and keeping your proof of shipment.
RETURNS OUTSIDE THE EUROPEAN UNION
Return address
TECHNOPARC CIRCUIT DES 24HBâtiment Merchandising
Boutique Officielle
Chemin aux Bœufs
72100 Le Mans
France
Before sending any item, make your return request and wait for its validation by our customer service.
IN-STORE RETURN
Return an online purchase to an official store
Products purchased from the online store can be returned to one of our official stores for an exchange only, subject to stock availability.
No refunds or credits can be processed directly in-store.
FREQUENTLY ASKED QUESTIONS
Everything you need to know about returns
What is the deadline for returning an item?
Once your return request is validated, you have 30 days to send your package back to us.
Are returns free?
Returns are free from France and European Union countries. Outside the European Union, costs and formalities remain the responsibility of the customer.
Can I exchange an item?
Exchanges are not offered for remote returns. You can request a refund or a credit. An exchange can be made in an official store, only subject to available stock.
How do I get my return label?
Make your request from this page. After validation by our customer service, the label will be sent to you by email. Remember to check your spam and junk mail folders.
In what condition should I return my item?
The product must be in perfect resalable condition, properly protected in its original packaging and accompanied by all its accessories, manuals, and documentation.
How long is my credit valid?
The credit is valid for one year and can only be used on the Official Online Store.
What should I include in my return package?
Keep the delivery note in the package or add a sheet clearly stating your order number.
What if I haven't received my label?
First, check your spam and junk mail. If the label does not appear there after your request has been validated, please contact our customer service.
NEED HELP?
A question about your return?
Our customer service is available to assist you with your request.
